Salesforce Certified Training

Salesforce is a cloud-based platform that provides solutions for customer relationship management (CRM) and enterprise resource planning (ERP).

Salesforce enables businesses to connect with their customers, partners, and employees in new and innovative ways.

This course will give you an overview of the Salesforce platform and its main features.

You will learn how to navigate the user interface, customize your personal settings, and access help and training resources.

You will also explore the core components of Salesforce, such as accounts, contacts, leads, opportunities, cases, and reports.

You will gain hands-on experience with creating, updating, and managing data in Salesforce.

By the end of this course, you will have a solid understanding of the Salesforce platform and how it can help you achieve your business goals.

You will be able to use Salesforce effectively and efficiently in your daily work.

You will also be prepared to take the next steps in your Salesforce learning journey, such as enrolling in more advanced courses or pursuing a certification.

Salesforce is a leading platform for customer relationship management (CRM) that helps businesses connect with their customers, partners, and employees. Salesforce enables organizations to streamline their processes, improve their efficiency, and increase their revenue. As the world of business evolves, so does Salesforce, offering new features, tools, and solutions to meet the changing needs and expectations of its users. Here are some of the top Salesforce trends that are shaping the future of CRM:

Artificial intelligence (AI): Salesforce leverages AI to provide insights, predictions, and recommendations based on data from various sources. AI helps users make smarter decisions, automate tasks, and personalize experiences. For example, Salesforce Einstein is an AI-powered platform that can analyze customer behavior, identify opportunities, and suggest actions across sales, service, marketing, and commerce.

Customer 360: Customer 360 is a unified view of the customer across all touchpoints and channels. Customer 360 helps users understand their customers better, deliver consistent and relevant messages, and build lasting relationships. Customer 360 integrates data from various Salesforce products and third-party sources, creating a single source of truth for the customer journey.

Omni-channel engagement: Omni-channel engagement is the ability to interact with customers across multiple channels and devices, such as email, phone, web, social media, chat, and mobile apps. Omni-channel engagement helps users provide seamless and convenient experiences for their customers, regardless of where they are or how they prefer to communicate. For example, Salesforce Service Cloud allows agents to manage cases from any channel and device, while Salesforce Marketing Cloud enables marketers to create and deliver personalized campaigns across multiple channels.

Cloud computing: Cloud computing is the delivery of computing services over the internet, such as servers, storage, databases, software, and analytics. Cloud computing helps users access and use Salesforce applications and data from anywhere, anytime, and on any device. Cloud computing also offers scalability, security, reliability, and cost-effectiveness. For example, Salesforce Platform is a cloud-based platform that allows users to build and deploy custom applications without coding.

Social responsibility: Social responsibility is the commitment to act ethically and contribute to the social and environmental well-being of the communities and stakeholders. Social responsibility helps users align their values with their actions, enhance their reputation, and attract and retain customers and employees. For example, Salesforce.org is a social enterprise that provides technology, grants, and education to nonprofits and schools.